OneAnswerAI - Support

Frequently Asked Questions

How does OneAnswerAI work?

On the free plan, OneAnswerAI answers using Google Gemini. Pro plans add Fusion (queries OpenAI, Gemini and Claude at once and combines their responses into a single answer) and Picking (you choose which provider answers, with automatic fallback to another provider if your chosen one is temporarily unavailable).

What AI providers are used?

OneAnswerAI uses three leading third-party AI providers: OpenAI, Google Gemini, and Anthropic Claude. The specific provider or model used at any given moment may vary based on your subscription tier and operational factors.

Is my data stored?

Your conversation history is stored on your device and, if you create an account, synced to our servers so you can access it across devices. Queries are sent to AI providers for processing; to fix problems we keep a diagnostic copy of each question, its answer and any attached file for 30 days, then delete it automatically (immediately if you delete your account). If you create an account we store your email, an optional display name, and authentication credentials; using the app anonymously stores none of these. The free tier shows ads served by Google AdMob, which uses your device's advertising identifier (IDFA on iOS, with the App Tracking Transparency prompt) to deliver and measure ads; paid subscribers do not see ads. We do not collect precise location data. See our Privacy Policy for full details.

How do I cancel my subscription?

On iOS: Settings > [Your Name] > Subscriptions > OneAnswerAI > Cancel Subscription. On Android: Google Play Store > tap your profile icon > Payments & subscriptions > Subscriptions > OneAnswerAI > Cancel. Your subscription remains active until the end of the current billing period.

How do I restore purchases?

Open OneAnswerAI > Settings > Restore Purchases. This will restore any active subscriptions or unused query packs associated with your Apple ID or Google account.

What languages are supported?

OneAnswerAI is available in 7 languages: English, Italian, Spanish, Arabic, Chinese (Simplified), German, and French. The AI can respond in any language you write in.

Can I analyze PDF documents and images?

Yes! All users, including the free tier, can send PDF documents and images for AI analysis within their plan's daily or monthly limits (subscribers get higher allowances). Media files are processed temporarily and are not stored on our servers.

Can I report an inappropriate or inaccurate answer?

Yes. Tap the report icon on any answer or generated image (available whether or not you're signed in). We review reports but can't guarantee a response time or outcome for every report.

What's the age requirement to use OneAnswerAI?

You must be 13 or older (14 in Italy, or 13 with parental consent). Image editing is 18+. See our Terms of Service for details.

I found a bug or have a suggestion

We'd love to hear from you! Please contact us at the email address below with a description of the issue or your suggestion.

Support the Developer

If you enjoy OneAnswerAI and want to support its development, you can buy me a coffee:

☕ Buy Me a Coffee

Contact Us

For support, bug reports, or feedback:

oneanswerai@icloud.com

See also our Privacy Policy and Terms of Service.

© 2026 Valentino Paulon. All rights reserved.